What each help desk's pricing page lists

We read each pricing page on October 20, 2026. A cell names the cheapest plan that lists the feature.

"Mentioned, but unclear" means the page mentions it without saying which plan has it, or in words that may mean something else.

Features listed on each pricing page
Help desk	Shared inbox or ticket system	Saved replies	Live chat	Public help center	Connects to Shopify	Response-time targets (SLAs)	Automatic rules	Reports	Works inside Gmail
Freshdesk	From the Growth plan	Mentioned, but unclear	Not listed	From the Growth plan	Not listed	From the Pro plan	From the Growth plan	From the Growth plan	Not listed
Front	From the Starter plan	From the Professional plan	From the Starter plan, one channel type	From the Starter plan	Not listed	Mentioned, but unclear	From the Starter plan	From the Starter plan	Not listed
Gorgias	From the Starter plan	Not listed	From the Starter plan	From the Starter plan	From the Starter plan	Not listed	Not listed	From the Starter plan	Not listed
Help Scout	From the free plan	From the free plan, 10 replies there	From the Standard plan	From the free plan	Not listed	From the Standard plan	From the Standard plan	From the free plan, 30 days of history there	Not listed
Hiver	From the Growth plan	Not listed	Mentioned, but unclear	From the Growth plan, Hiver in Gmail	From the Pro plan	From the Pro plan	From the Growth plan	From the Growth plan	From the Growth plan, Hiver in Gmail
HubSpot Service Hub	From the Starter plan	Mentioned, but unclear	From the free plan, with HubSpot branding	From the Professional plan	Not listed	From the Enterprise plan	Mentioned, but unclear	From the free plan	Not listed
Intercom	From the Essential plan	Not listed	From the Essential plan	From the Essential plan	Not listed	From the Expert plan	From the Essential plan	From the Essential plan	Not listed
Zendesk	From the Support Team plan	From the Support Team plan	From the Suite Team plan	From the Suite Team plan	Not listed	Mentioned, but unclear	From the Support Team plan	From the Support Team plan	Not listed
Zoho Desk	From the free plan	Not listed	From the Standard plan, logged-in customers only, until Enterprise	From the Standard plan	Not listed	Mentioned, but unclear	From the Express plan	From the Standard plan	Not listed

No pricing page mentions a warning when two people open the same ticket. Only a hands-on test can show this.

Compare help desk prices