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Intercom prices

From Intercom's pricing page, read on October 20, 2026.

Priced
For each person.
Free plan
No
Free trial
14 days, no credit card
Pricing page
Intercom's pricing page
Intercom plans and prices each month
PlanPaid monthlyPaid yearlyNotes
Essential$29$19Price for new Intercom customers
Advanced$99$85
Expert$139$132

What each plan lists

Each answer names the cheapest plan whose pricing page lists it.

Shared inbox or ticket system
From the Essential plan
Saved replies
Not listed
Live chat
From the Essential plan
Public help center
From the Essential plan
Connects to Shopify
Not listed
Response-time targets (SLAs)
From the Expert plan
Automatic rules
From the Essential plan
Reports
From the Essential plan
Works inside Gmail
Not listed

Other costs

AI replies cost extra: $0.99 a conversation when the AI settles it or finishes a set task. A set task counts even when it hands the customer to your team. Nothing when it cannot answer.

Prices can change. Check Intercom's pricing page before you buy.

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